We're working very hard to get your packages out as quickly as possible. Typically it takes between 2-3 business days for processing/fulfillment but during summer months and high volume times, we ask that you give us a 5-7 business day window. We are processing orders Mon-Fri, therefore any orders placed Friday after 12 PM - Sunday, will not start processing until Monday. Please note that just because you choose USPS Priority Mail Express shipping method, it does not mean that your order goes out the same day you place it. There will always be a processing window, the Next-Day to 2-Day only applies to the shipping speed once the order actually ships.  If you order on a Saturday or Sunday for overnight delivery, the order will not be fulfilled until Monday and therefore it will be delivered on Tuesday. Check out the tab labeled, My package has been lost or stolen - what do I do?, for more information on how to file a claim.

Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help! If you choose USPS First Class mail our hands are tied. You need to work directly with USPS to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. USPS Priority Mail and USPS Priority Mail Express both include insurance. As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too. Please feel free to reach out to our customer service team for additional assistance at support@bluemantisswim.com. Thank you!

USPS First Class: 3-5 business days. USPS Priority: 1-3 business days USPS Priority Express: Fastest way to receive packages domestically, with a 1-2 business days window after processing. USPS First Class International: Longest wait time at about 1-4 weeks. USPS Priority International: 6-10 business days. USPS Priority Express International: Fastest way to receive packages internationally, with a 3-5 business days window after processing. *USPS Priority/Priority Express/Priority International/Priority International Express insures the packages up to $100. *We implemented USPS First Class/USPS First Class International due to customer requests for a cheaper shipping method. This method takes longer, and the time frame is not guaranteed. USPS First Class does not guarantee any insurance.

Blue Mantis does offer international orders, and we do our best to provide competitive shipping rates for international customers. Please note that Blue Mantis is not liable for customs clearances fees that are required by your country, and we are not responsible for the delay in delivery caused by customs. • Prices listed on our website do not include any of these customs clearance fees. Please be aware of your country’s customs charges prior to placing an order. • If you choose to reject/refuse delivery due to customs fees, there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable. • International customers must cover the cost of international return postage, as well as any additional duties or taxes assessed by customs.